| 1. Can I use other shipping method such as Fedex, USPS, City business, board cargo etc instead of UPS which is only your shipping method? |
Absolutely! Please leave comments when you check out then we will ignore automatic UPS charges from your order. If necessary, we will charge the exact amount when other shpping method has to be done.
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| 2. How do you calculate shipping cost? |
The shipping cost of your order is temporary cost. it will be altered when we have exact cost. |
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| 3. May I use your online images? |
Absolutely! We actually encourage to use our images to promote your boutique and pre-sell before ordering from us. It's a win-win. However, we need to approve you first. Please ask us if you want to use pictures. |
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| 4. An item is OUT OF STOCK. Will you receive it again? |
| We do not have back orders at the moment. However, if we recut a particular styles, it will be published again when it is available. No pre-orders. |
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| 5. Can I pick up my order? |
| Yes. Please arrange pick up schedule by phone with one of our representatives. Order pickups available by appointment only. |
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| 6. Do you accept COD? |
| Sorry, we do not accept COD orders at the moment. |
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| 7. Do you accept international orders? |
| Absolutely. We will ship anywhere in the world where couriers ship. |
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| 8. Do you charge sales tax? |
| No. We are a B2B and all of our customers have been verified with proper business and reseller documentation. However, if you sell to end consumer, you must check your local tax law to charge proper sales tax to your customers. |
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| 9. Do you ship via cargo? |
| Yes. We work with several cargo companies like MB Cargo, Amigo, UCL, Legend Express, N&R and others. We will deliver to their location for free within our delivery range. |
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| 10. How can I track my order? |
| You may check your account for the tracking number, Invoice number, shipping charges, and details of what is inside the box. |
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| 11. How long does it take to ship the merchandise upon ordering? |
| We usually ship the same day when payment information is received before 12:00 pm PST. However, during high volume of orders, it may take up to 24 hours. |
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| 12. I do not have a seller's permit. Can I still purchase from you? |
| We are closed to the general public. However, we may accept copies of previous purchases from 2 different manufacturers in the Los Angeles Fashion District Area. |
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| 13. What is the minimum amount to order? |
| The minimum amount is currently $100 of the total order. |
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| 14. What is your return policy? |
| Please refer to our return policy section. We suggest you read it before you order. While our volume of returns is insignificant, we do enforce our policies. |
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